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Donna Vinci Monthly Newsletter

Apr. 2008 - Vol. 4, Issue 4
We are just days away from Mother's Day and want to personally thank you for your continued support throughout the year by offering you greater savings on fashions from each of our collections. There is still time to get some of your favorite designs for your customers at mark down prices designed to put BIG smiles on any mom's face.

From DVC Exclusive to Lisa Rene and Donna Vinci, we have the style you want at remarkable prices. Give us an opportunity to offer you deals that will increase your profit margins or you can pass your savings on to your customers.

This is a special holiday and one of the busiest times of the season, so don't miss out on our great special. To learn more, give us a call at 1-800-320-4193 .

HAPPY MOTHER'S DAY

This wish bears happy thoughts and lots of love on Mother's Day. Have an amazing Mother's Day purchasing season.

The Donna Vinci Family
REFUNDS AND RETURNS

Can your staff spot fraudulent refunds? Do they know how to turn a return into a sale? If you aren't 100% sure of the answer to either question then consider making refunds the topic of the next store meeting.

Begin the meeting by reviewing the store's policy on refunds, returns and exchanges. Walk through the proper procedure of accepting returns, filling out refund slips and ensuring customer satisfaction.

Role playing is a great way to practice sales techniques and help the employee become comfortable in suggesting an exchange, or even an upsell, when a customer returns an item.
Click here to get a FREE copy of a radio commercial featuring original music and a message from Dorinda Clark Cole that you can customize to promote your business. Just add an ending or tag featuring the name of your store, your address and phone number. You can contact your local radio station and run the ad featuring your information. It's just that simple!

Click to Download Customizable Radio Commercial
Los Angeles Showroom:
1206 S. Maple Ave. Suite 400
Los Angeles, CA 90015
Toll Free: 1-800- 320-4193

New York Showroom:
485 Seventh Ave, Suite #707
New York, NY 10018
212-840-6926
Open 9 am to 5 pm Eastern Time